An honest hour on getting the technology right. From a partner, not a vendor.
Most of you are meeting r:home today. We are a residential technology integration firm in Chicago, and I came to it from finance, not from technology. I have spent my time here working to remove the exact things you raised.
All four come from one place: how a company is built.
"A push to sell, and to upsell more than the client needs."
Most technology companies are run by enthusiasts who love the gear. In the field, that is who you want. At the sales table, unchecked, it becomes someone selling your client what excites him.
We scope to the family, not the catalog. Everyone else leads with the last box.
"A sales team and an install team that do not coordinate."
Most integrators are two companies in one. A sales team paid to close, and an install team that inherits whatever got sold.
He builds it. There is no wall, because the same people stand on both sides of it.
"An install that falls short of what the sales team promised."
The pitch is written by the person paid to win the work, not by the people who have to deliver it.
Every scope is walked on site, with the homeowner and our engineer, before it is priced.
"No coordination with the electrician and the GC."
Most integrators run as a silo. They install their piece and never call the other trades. The problems live in the seams.
You do not always pick your trades. But if a light flickers, whatever the scope, we own it.
No wall between the promise and the work. You saw that one call four times: how we price, who is in the room first, who makes the promise, who owns the seam. Power brought commercial discipline into custom homes. We brought it into the technology layer, the same instinct, one trade over.
And we are working in your buildings now: the towers, the riser constraints, the approvals, the bare high-floor shells.
Six running at the same time, in this exact environment, means the riser access, the building approvals, and the bare-shell sequencing are live reps for us, not a learning curve we run on your project.
We scan every floor in 3D at this stage, so our team and the other trades can see exactly what is in the walls before they close. This is where the technology is won, and it is where we are built to be.
On your next project, we will produce a technology line at the same fidelity as the rest of your open-book number, before the homeowner ever sees a surprise. No commitment beyond that. If the number and the way we work hold up, we earn the install.
And if CEU credit is useful to your team, we will bring an accredited session, Lutron or Sonance, whenever it suits you.
Let's build the next one without surprises.